General terms and conditions of contract
1.General Information
The ownership of this website, https://www.alberguepensionflavia.com, (hereinafter Website) is held by: Flace Restauración S.L., with NIF B15857501, and its registration data is the Mercantile Registry of Santiago de Compostela Volume 2650, Book 0, folio 111, Page SC-29840, whose contact information is:
Address: Crossing of the Fair Nº1315900 A Coruña
Contact phone: 981 810 455
Contact email: info@alberguepensionflavia.com
This document (as well as any other document mentioned here) regulates the conditions governing the use of this Website and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).
For the purposes of these Conditions, it is understood that the activity that Face Restauración S.L. develops through the Website includes:
Restoration and Accommodation
In addition to reading these Terms and Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice, including the cookie policy, and the privacy and data protection policy of Face Restoration S.L.
By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the aforementioned, so that, if you do not agree with all this, you should not use this Website.
Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and/or uses the Website, since those that are in force at the time the acquisition of products and/or services are requested will be applicable.
For all questions that the User may have in relation to the Conditions, you can contact the owner using the contact information provided above or, where appropriate, using the contact form.
2.The user
The access, navigation and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as a User or jointly as Users), for which reason, from the start of browsing the Website, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes responsibility for the correct use of the Website. This responsibility will extend to:
Make use of this Website only to make legally valid inquiries and purchases or acquisitions.
Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled and the relevant authorities would be informed.
Provide true and lawful contact information, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.
The Website is mainly aimed at Users residing in Spain. Face Restoration S.L. does not ensure that the Website complies with the laws of other countries, either totally or partially. Face Restoration S.L. declines all responsibility that may arise from said access, nor does it guarantee shipments or provision of services outside of Spain.
The User may formalize, at his choice, with Face Restauración S.L. the sales contract for the desired products and/or services in any of the languages in which these Conditions are available on this Website.
3.Purchase or Acquisition Process
Duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of Face Restauración S.L., during which several services can be selected and added to the cart, basket or final purchase space and, finally, click on:
“Finish buying”.
Likewise, the User must fill in and/or verify the information that is requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Next, the User will receive an email confirming that Face Restauración S.L. has received your order or request for purchase and/or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where appropriate, this information could also be made available to the User through their personal connection space to the Website.
Once the purchase procedure has concluded, the User consents that the Website generates an electronic invoice that will be sent to the User by email. And, where appropriate, through your personal connection space to the Website. Likewise, the User can, if they so wish, obtain a copy of their paper invoice, requesting it from Face Restauración S.L. using the contact spaces on the Website or through the contact information provided above.
The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the service in question and that are shown together with the presentation or, where appropriate, an image of it on its Website page, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, quantity, color or characteristics, way in which they will be carried out and/or cost of the services; and acknowledges that the completion of the purchase order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.
Face Restoration S.L. makes great efforts so that the information displayed on the Website is correct, although sometimes the products may have additional or different information than that which appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the labeling, warnings and/or instructions that accompany the product.
The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of Face Restauración S.L. in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with the LOPD and the rights that assist the Users in accordance with the privacy policy of this Website (Legal Notice and General Conditions of Use).
4.Availability
All orders received by Face Restauración S.L. through the Website are subject to the availability of the services and/or to the fact that no circumstance or cause of force majeure (clause eight of these Conditions) affects the provision of the services. If there are difficulties regarding the supply of services, Face Restauración S.L. undertakes to contact the User and reimburse any amount that may have been paid as an amount.
5.Prices and Payment
The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless due to legal requirements, especially in relation to VAT, a different issue is indicated and applied.
In no case will the Website add additional costs to the price of a service automatically, but only those that the User has selected and chosen voluntarily and freely.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.
The accepted means of payment will be: Credit or debit card, Bank transfer and in person at the establishment.
Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, Face Restauración S.L. will not be responsible for any delay and will not be able to formalize any contract with the User.
Once Face Restauración S.L. receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of the service provided is sent to the User in the manner and, where appropriate, in the established place.
In any case, by clicking on “Finish Purchase” the User confirms that the payment method used is theirs or that, where appropriate, they are the legitimate owner of the gift card or credit card.
The purchase or acquisition orders in which the User selects the bank transfer as a means of payment, will be reserved for 5 calendar days from the confirmation of the order in order to leave enough time for the bank transfer to be taken into account by the User. payment system used by Face Restauración S.L. for the Website. When the system receives the transfer, the service will be prepared and managed.
Using this payment method, the User must ensure that they correctly enter the exact amount of the purchase order, as well as the account number and the transfer reference. In case of error, Face Restauración S.L. You will not be able to validate the order, which will be cancelled.
6.Technical means to correct errors
The User is informed that in the event that he detects that an error has occurred when entering the data necessary to process his purchase request on the Website, he may modify them by contacting Face Restauración S.L. through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General Information ). Likewise, this information could also be corrected by the User through his personal connection space to the Website.
In any case, the User, before clicking on “Finish Purchase”, has access to the space, cart, or basket where their purchase requests are written down and can make modifications.
Similarly, the User is referred to consult the Legal Notice and General Conditions of Use to obtain more information on how to exercise their right of rectification as established in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).
7.Reservation Conditions
In the cases in which the User acquires services on or through the Website of the owner, they are assisted by a series of rights, as listed and described below:
Check in times
Check-in time is scheduled between 10:00 and 16:00.
Closing hour
The departure time will be at the latest at 11:00 on the day of departure.
Pets
Pets are not allowed in the establishment.
seasons
High Season: From 07/15 to 10/30
Low Season: From 10/31 to 07/14
Booking conditions
Groups of 10 or more people, payment of 30% of the total can be made up to 30 days before arrival.
Groups of less than 10 people, payment of 30% at the time of booking.
Cancellation conditions
For groups of 10 or more people, they will have the right of return, notifying 30 days before arrival.
If the cancellation is later, the amount paid will not be refunded.
For groups of less than 10 people, they will have the right to return giving notice within 72 hours.
If the cancellation is later, the amount paid will not be refunded.
We will not charge your card unless you breach the cancellation conditions.
For more information call 981 810 455 or send an email to info@alberguepensionflavia.com.
8.Disclaimer
Unless otherwise provided by law, Face Restauración S.L. will not accept any responsibility for the following losses, regardless of their origin:
Any losses that were not attributable to any breach by you.
Business losses (including loss of profits, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred).
Likewise, Face Restauración S.L. also limits its liability in the following cases:
Face Restoration S.L. applies all measures related to providing a faithful display of the service on the Website, however, it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or other of this kind.
Technical failures that, due to fortuitous causes or of another nature, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. Face Restoration S.L. puts all the means at its disposal in order to carry out the purchase and payment process, however, it disclaims responsibility for causes that are not attributable to it, fortuitous event or force majeure.
In general, Face Restauración S.L. will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when the same is due to events that are beyond our reasonable control, that is, that are due to force majeure, and this may include, by way of illustration, but not exhaustive:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunication systems. o Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Face Restauración S.L. will have an extension in the term to comply with them for a period of time equal to the duration of the cause of force majeure.
Face Restoration S.L. will use all reasonable means to find a solution that allows us to fulfill our obligations despite the cause of force majeure.
9.Written Communications and Notices
By using this Website, the User accepts that most communications with Face Restauración S.L. are electronic (email or notices published on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Face Restauración S.L. send electronically meet the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and/or communicate with Face Restauración S.L. through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, Face Restauración S.L. You can contact and/or notify the User by email or at the postal address provided.
10.Resignation
No resignation of Face Restauración S.L. to a specific right or legal action or the lack of a requirement by Face Restauración S.L. Strict compliance by the User with any of its obligations will not imply a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from the fulfillment of its obligations.
No resignation of Face Restauración S.L. to any of these Conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.
11.Nullity
If some of these Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
12.Entire Agreement
These Terms and Conditions, and any document to which express reference is made in these, constitute the entire agreement between the User and Face Restauración S.L. in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by the same parties.
The User and Face Restauración S.L. They acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
13.Data Protection
The information or personal data that the User provides to Face Restauración S.L. in the course of a transaction on the Website, they will be treated in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.
14.Applicable Law and Jurisdiction
The access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Face Restauración S.L. and the User, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
15.Complaints and Claims
The User can send Face Restauración S.L. your complaints, claims or any other comments you wish to make through the contact information provided at the beginning of these Terms and Conditions (General Information).
In addition, Face Restauración S.L. has official claim forms available to consumers and users, and that they can request from Face Restauración S.L. at any time, using the contact information provided at the beginning of these Terms and Conditions (General Information).
Likewise, if the conclusion of this purchase contract between Face Restauración S.L. and the User arises a dispute, the User as a consumer may request an out-of-court dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matter. You can access this method via the website: http://ec.europa.eu/consumers/odr/.